Enter & View: Mosaic Clubhouse

Report - 24 May 2016

We visited Mosaic Clubhouse to hear from people about listen to how mental health service users perceive the quality of the support they receive at Mosaic Clubhouse and, if and how it enables them to manage and maintain their wellbeing.

Summary

We did an Enter and View at Mosaic Clubhouse to talk to service-users and staff. Mosaic Clubhouse is part of a worldwide network of clubhouses that provide support and opportunities to people living with a mental health condition.

The aims of the Enter and View visits were to: listen to how mental health service users perceive the quality of the support they receive at Mosaic Clubhouse and, if and how it enables them to manage and maintain their wellbeing, and understand how service-users find information and learn about where they can seek help and support elsewhere that appropriately meets their needs.

Key findings

Our impression on entering the building was of a calm, busy yet organised environment. The space felt light and airy with potted plants in each of the rooms and lining corridors.
Members told us that they engaged in a wide range of activities at Mosaic Clubhouse including: English, Maths, French and IT classes participating in workshops such as business planning and healthy eating promotion
When asked, very few people said they would change anything about the service and felt that their needs were well met.

We made a series of recommendations following the visit.

Staff should be asked what mental health related skills and training they feel is required to effectively support members in a holistic way.
Staff should ensure that those members wanting to share their talents by running classes have the necessary skills and training to be able to cater for the range of abilities within the classroom.

While we recognise that Mosaic Clubhouse’s core business is focused on work, we feel that staff could look for creative ways and lateral opportunities to link members’ interests to a business skill. In summary, based on our short visit, our Enter and View team felt that Mosaic Clubhouse delivers an effective service that is highly valued by its members and staff. We feel there is still scope to expand working with other services and organisations to ensure that the holistic needs of service-users are met.