Check out our top tips and guidance to help you through the process
Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort. However, if you have problems with an NHS or social care service, you need to resolve these to get the care you need.
Making a complaint about NHS or social care services can be daunting. You might be wondering whether it’s worth the time and effort. But we’re here to help you every step of the way, so that you and others get the right care.
If you need to make a complaint about a healthcare service, take a look at our quick guide below.
Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
You will need to contact your local authority to find out who holds your local advocacy service contract.
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
Find out more about the work we have been doing to understand and improve people's experiences.
