Annual Report 2023-2024
Healthwatch Lambeth is thrilled to present its Annual Report for 2023-2024, detailing a year of significant achievements and ongoing commitments to enhancing health and social care services within Lambeth. As your local health and social care champion, Healthwatch Lambeth ensures that the voices of residents are heard by decision-makers, contributing to meaningful improvements in care.
CEO of Healthwatch Lambeth, Mairéad Healy commented;
“On behalf of the Healthwatch Lambeth team, I am delighted to share all the ways we have engaged with and supported Lambeth residents this year in our Annual Report. The effectiveness of our dedicated work to improve care is based on resident's feedback, and we thank them for sharing their views with us. This year we spoke to over 1,750 local residents across our various research projects, who each shared their personal experiences with us and contributed to the improvement of Health and Social care services in Lambeth."
Key highlights and focus of activity during the past 12 months
- Maternity Services: Collaborative efforts with NHS service providers have led to the planned development of more person-centred and equitable maternity services.
- Hospital Discharge: Highlighting the challenges faced by people from vulnerable groups during the hospital discharge process, Healthwatch Lambeth's recommendations resulted in work to co-design accessible information with patients.
- Digital Inclusion: Partnering with local primary care networks (PCNs), digital skills training was provided to reduce digital exclusion and enhance patients’ confidence in accessing online health services.
Future priorities for the year ahead
- Engagement with Diverse Communities: Understanding experiences of individuals experiencing homelessness, Gypsy, Roma, and Traveller communities, and refugee communities, accessing primary care, to understand and improve their access to health services.
- Enter and View Visits: Expanding our Enter and View visits to include GP surgeries, extra care and care homes, and mental health services to understand how patient experiences in these services can be improved and strengthened.
- Research on Health Inequalities: Focusing on Black men's experiences of mental health services, digital exclusion, screening services, and safeguarding to understand and address health disparities
Download the report below to read in full.
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Annual Report 2023-2024